Local Delivery – All you need to know

We deliver locally within Mid Cheshire.

Local delivery is available on a Monday-Saturday through our website, to the postcodes below.

The minimum spend for delivery is £25 plus the cost of delivery. Please specify if you would like to arrange collection.

Delivery Costs

CW6 · £5.50

CW7 · £5.50

CW8 1 · No charge

CW8 2 · No charge

CW8 3&4 · £5.50

CW9 · £5.50

CW10 · £5.50

WA16 – £8.00

Other Postcode Area’s – £8.00


When to place your order 

Local & National Orders – We offer a next day local flower delivery service that is guaranteed for orders placed before 10am – UK time, (except peak periods). For same day or next day delivery requests after the cut off please call Rosa Gabriella on 07918180197 and we will try to meet your delivery requirements wherever possible. We are closed on Bank Holidays and Sundays (except Mothering Sunday when we open 9.00am until 11.00am). Some of our non-floral products have different schedules, these are shown on the relevant product page. Requests for delivery at specific times of the day may be requested but cannot be guaranteed, except in the case of funerals. 

International Orders – With overseas orders, each country has its own unique style of floristry, and flower varieties vary throughout the world. Whilst we will always try to deliver the flowers you request it may be necessary for us to substitute with other varieties to ensure we supply the best available. Next day delivery is possible, but sometimes 48 hours notice is required. (Non-floral products are not available to overseas destinations). Call us on – 07918180197

When we deliver

If the recipient is not available when delivery is attempted, flowers will be left with a neighbour, in a secure area or returned to the shop. In all cases when the recipient is unavailable a card will be left for the recipient to confirm the day and time of the attempted delivery and the action taken,

If flowers have been returned to the shop. We will wait to be contacted by the recipient to arrange customer collection, or re-delivery, please note that re-delivery may not be possible on the original delivery date.

If you’re not sure of anything on our site, need further assistance or advice please contact customer services on 07918180197 who’ll be happy to help or email gabrielle@rosagabriella.co.uk

Peak Period Delivery

During peak periods (Valentine’s Day, Mother’s Day period, Easter weekend and Christmas period 15th – 28th December) deliveries will take place between 7.30am and 6.30pm on the requested delivery date. During these periods, no requests for delivery times either morning or afternoon, will be accepted.

Delivery Specifics

Only one charge will be applied regardless of the quantity of items ordered, providing they are being delivered to the same delivery address at the same time. (We do not deliver on Bank Holidays or on a Sunday, except Mothering Sunday within our local area only) Our own delivery service normally operates Monday-Friday 10.00am – 6.00pm and Saturday 10.00am – 12.00pm

Please note that seasonal availability of individual stems and plant varieties may vary from those shown. Our professional florist may substitute flowers or plants for a suitable alternative, similar in style, quality and value.

Correct Delivery Address

To avoid problems or delays with delivery, please ensure that you have included the full postal address details, including accurate postcode of the intended recipient and where possible their telephone number, together with your daytime contact telephone number and/or e-mail address.

In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, hotels, and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.


All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

Certain flower and plant products may be delivered in bud to ensure longer life.

Product Substitution

Occasionally a particular flower variety may be unavailable. Sometimes, therefore, we may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, we adhere to the substitution guidelines detailed below:

1. Any substitution will be of superb quality to ensure customer satisfaction.

2. The value of the replacement flower or plant will be equal to, or greater than, the original variety.

3. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the design.

Guarantee of satisfaction

When you’re buying online you need reassurance of the standard of quality you can expect to receive, that is why Hills Florist ensures all orders are covered by the following guarantee:

We Guarantee that every order delivered by Hills Florist will be of Good Quality in Good Condition and to the Full Retail Value, prevailing for goods and services in the shop on the day of delivery. Delivery will be made on the date specified.

Where sufficient lead time is given, funeral orders will be delivered by the time requested.

Delivery orders must carry a full and correct address for delivery purposes we cannot accept responsibility for late or non delivery of your order, if an Incomplete or Incorrect delivery address is supplied.

Any complaint or dissatisfaction should be notified to us within 24 hours of the delivery being made.

Nothing contained in the Guarantee or Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied